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Credits, cancellations and refunds
Subscription payments, extra-credit purchases, failed jobs and billing requests.
Payment confirmation
Subscriptions and one-time credit packs use Stripe Checkout. The offer and checkout show the amount, currency, billing interval and any accepted promotion. Subscription credits are granted after a confirmed paid cycle; extra credits after a confirmed one-time payment. Pending, failed or abandoned checkouts do not grant credits. Test mode is identified separately and does not collect a real payment.
Manage or cancel a subscription
Open Studio → Subscription & credits and billing management to view available payment, invoice and cancellation controls. Cancellation stops future renewal as confirmed in the portal and normally takes effect at the end of the paid period shown there. Canceling renewal does not itself issue a refund. Contact support if a control is unavailable or a charge is disputed.
Jobs, acquisitions and downloads
Generation credits are reserved when a request is accepted. Eligible failures and cancelable queued jobs return credits once; uncertain provider outcomes may need review before retrying. The same account is not charged twice for the same asset acquisition. Failed exports do not consume a completed download. Successful files can be downloaded again during the validity window shown in export history.
Credit balances
Credits are service units, not bank deposits, and cannot be withdrawn or exchanged for cash through the platform. A monetary refund can require purchased credits to be reversed, proportionally for a partial refund. Contact support before spending credits associated with a disputed purchase. Adjustments preserve payment and credit history.
Consumer rights
Mandatory consumer rights remain applicable. Where EU distance-contract withdrawal rights apply, the usual period is 14 days, subject to the legal conditions and exceptions for the service or digital content. Immediate delivery alone is not an automatic waiver. We do not replace statutory rights with a blanket no-refund rule. Eligibility depends on the purchase and applicable law.
Request a review or withdrawal
Use Contact us with Billing & payments selected, or email support@renderlay.com. Include your account email, order or invoice reference, purchase date and issue, without card numbers. To withdraw, you may state: “I wish to withdraw from my purchase of [service or content], ordered on [date], under [name and account email].” We review the request and any necessary credit or access adjustment. Eligible monetary refunds use the original payment channel.