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Complaints and dispute resolution
Working support channels for technical, billing, privacy, content and account complaints.
Submit a complaint
Use Contact us or support@renderlay.com. Include the affected model, job, order, topic or account reference, what happened and the resolution you seek. The contact form provides a reference after acceptance. Email and form requests are handled in the private support workspace. Do not submit passwords or card details.
Review and follow-up
Support administrators can review, assign and reply to a request. Keep its reference and use the same conversation for follow-up. We do not promise an unverified fixed response time. Ask for review if you disagree with the response and identify the facts or decision you dispute. Moderation decisions also have the available appeal tools.
Rights reports
Identify the exact content URL, the rights or legal grounds, supporting information and a way to contact you. Avoid unnecessary personal data. A report may lead to a review of publication or access while investigated; submitting it does not itself prove ownership or a violation.
External remedies
Support does not limit your right to contact competent authorities, applicable dispute-resolution bodies or courts. The former European ODR platform is no longer an active complaint channel. We do not claim membership of an arbitration scheme or registered complaints service without verification. Business information is on Legal information and contacts.